FAQs
How can I contact Vanity Creek?
You can email us at vanitycreekshop@gmail.com, where our customer service team is happy to assist you with any inquiries.
Do you ship worldwide?
Yes, we ship worldwide.
Where do you ship from?
We ship from Hong Kong.
Can I change or cancel my order?
As we aim to process orders as quickly as possible, any changes or cancellations must be requested within 12 hours of placing your order. Requests made after this time cannot be accommodated. However, you may return your order for a full refund once it is received.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
When will my order be processed?
All orders are handled and shipped from our warehouse. Please allow extra time during holidays and sale seasons.
- Orders are processed between Monday to Friday.
- Processing time: 1-3 business days.
- Shipping occurs the day after processing.
Please note, we do not ship on weekends.
How long will it take to receive my order?
Orders typically take between 2-4 weeks to arrive, depending on your location.
What if I don't receive my order?
If you haven't received your order within 30 days after shipping, you are eligible for a full refund.
Will I be charged with customs and taxes?
All prices displayed on our site are in Canadian Dollars (CAD) and are tax-free. However, you may be responsible for paying duties and taxes once your order arrives at its final destination. These fees are determined by your local customs office and are not covered by Vanity Creek. We are not responsible for delays caused by customs. For more information, please contact your local customs office.